Returns, Exchanges & Product Assurance

We take product quality seriously. If you believe your NYHH Extensions hair has a manufacturing defect or an unexpected quality issue, please contact our Customer Support Team at customerservice@nyhhextensions.com.

Depending on the nature of the concern, we may request photographs, videos, order information, or the product itself for inspection. This allows our team to properly evaluate the issue and determine the appropriate resolution.

Quality-related claims are reviewed individually. A product concern does not automatically qualify as a return or refund, particularly when the hair has been altered, chemically treated, installed, or otherwise used.

Eligible hair extension products may be returned or exchanged within 30 days of the delivery date.

To qualify, the product must:

• Remain completely unused and unopened.
• Be returned in its original packaging.
• Have the original security or warranty seal fully intact.
• Not have been installed, worn, removed, or tested on the hair.
• Not have been cut, colored, toned, washed, styled, chemically treated, or otherwise altered.
• Include the original tester/sample piece, where applicable.
• Include all original packaging and components.

Due to hygiene requirements and the nature of human hair products, opened or unsealed merchandise is not eligible for a standard return or exchange.

Exceptions may apply when NYHH Extensions determines that a product has a qualifying manufacturing defect.

Certain products are designated as final sale and are not eligible for return or exchange.

Final sale products include:

• Clip-In Bangs
• Clip & Wrap Ponytails
• Braided Hairbands
• Wigs
• Haircare Products

These restrictions are in place because of hygiene, sanitation, and product-integrity considerations.

To request a return or exchange, please contact NYHH Extensions Customer Support at customerservice@nyhhextensions.com before sending any merchandise.

Please include:

• Your full name
• Order number, invoice number, or copy of receipt
• Product(s) you wish to return or exchange
• Reason for the request
• Photos of the product, if requested by our team

Our team will review your request and provide any applicable return instructions.

Please do not send merchandise back until you have contacted Customer Service and received confirmation or instructions regarding your return.

Unless otherwise instructed by NYHH Extensions Customer Service, approved returns should be addressed to:

Customers are responsible for securely packaging returned merchandise and ensuring that the package is properly addressed.

We strongly recommend using a tracked and insured shipping service when returning merchandise.

NYHH Extensions is not responsible for merchandise that is lost, stolen, delayed, or damaged while being returned by the customer, except where otherwise required by applicable law.

Unless the return is the result of a confirmed product defect or an error made by NYHH Extensions, the customer is responsible for applicable return shipping costs.

Original shipping charges are generally non-refundable.

For international returns, customers are responsible for completing all required customs declarations and documentation accurately. Any duties, taxes, brokerage charges, or other fees resulting from an incorrectly declared return may be the responsibility of the customer.

Once a returned item is received by NYHH Extensions, it will be inspected to confirm that it meets the requirements of this policy.

If approved, the refund will be credited to the original form of payment.

Processing times may vary depending on the customer's bank or payment provider.

Only the approved merchandise amount will be refunded. Original shipping charges are generally non-refundable.

International customers may also be responsible for any taxes, duties, customs fees, or other import charges that are not recoverable under applicable regulations.

We understand that choosing the perfect shade, length, texture, or extension method online can sometimes be challenging.

Qualifying unopened and unused hair extension products may be exchanged within 30 days of delivery, provided all requirements of this policy are satisfied.

The original merchandise must be received and approved before the replacement order is processed.

If the replacement product has a higher value than the original item, the applicable price difference will be charged. If the replacement product has a lower value, the applicable difference may be refunded.

If you believe your hair has a manufacturing or quality issue, please contact us at customerservice@nyhhextensions.com as soon as possible.

Our team may request:

• Your order number
• Photos or videos of the product
• A description of the issue
• Information regarding installation and application
• Details about products, chemicals, or treatments used on the hair
• Return of the physical product for inspection, when necessary

The condition and history of the hair are important when evaluating a quality claim.

Damage or changes resulting from improper installation, excessive heat, coloring, chemical processing, incorrect maintenance, incompatible products, or other improper use may not qualify as a manufacturing defect.

NYHH Extensions reserves the right to decline a return or exchange when merchandise does not satisfy the requirements outlined above or when the product has been used, altered, damaged, or otherwise compromised.

All return and exchange requests must be submitted within the applicable 30-day return window. Requests submitted after this period may not be eligible for approval.

Nothing within this policy is intended to restrict or eliminate any rights provided to consumers under applicable federal, state, or local law.

For questions regarding returns, exchanges, refunds, or product-quality concerns: